Does Crowd Service replace the in-house crew?

No. It fills peaks and regions with no technician. The in-house crew keeps the same evidence and geofencing standard.

Does the accredited provider use the same checklist?

Yes. The work order, fence, and evidence follow the operation's standard. Dispatch changes who attends, not the quality bar.

Coverage

Crowd Service: dispatch when no technician is in the area.

A coverage gap blows the SLA and loses the customer. Demand goes to the accredited network by geo, availability, and skill. The first available provider takes the job.

See Crowd Service in a demo

Dispatch by geolocation, availability, and skill.

A field-service executive does not want an idle crew on one side of the city and a stuck work order on the other. Crowd Service routes demand immediately to an accredited provider.

Less travel, more closed work orders.

Operations that use the accredited network report less time in transit. The tower still sees evidence and the fence. Outsourcing travel cannot mean losing proof of the job.

FAQ

Does Crowd Service replace the in-house crew?: No. It fills peaks and regions with no technician. The in-house crew keeps the same evidence and geofencing standard.
Does the accredited provider use the same checklist?: Yes. The work order, fence, and evidence follow the operation's standard. Dispatch changes who attends, not the quality bar.

See the full platform · Field workforce management · Geofencing