Facilities lives on many contracts and many providers. Without standardization, each crew invents its own way to “prove” the job happened.
Typical pain
- Ghost visits
- Slow report for the condo manager or asset manager
- Material that “vanishes” between work orders
- Uneven quality across HVAC, technical cleaning, generators, and elevators
The right move
Form Builder with templates by contract type. Presence biometrics when risk requires it. Before/after photos scored by AI. Tower tracking SLA and exceptions, not a WhatsApp inbox.
Reference results
In facilities operations supported by Lan Solver, there are records of 97% SLA compliance, elimination of material loss in inventory in specific contexts, and sharp overtime cuts when dispatch and evidence improve together.
The lesson for the manager: standardizing the form is standardizing the provider.
Below the threshold, the capture stays inconclusive. Above it, the tower can act by exception.
Internal playbook (loyalty)
If you are already a customer, start with the highest-ticket, highest-complaint contract. Clone the winning template. Kill free-text fields nobody reads.
Want the map by contract?
We build the facilities template tree in the demo.