Telecom operations measure the day in travel, customer window, and reopened work orders. When evidence is weak, the second visit becomes a permanent cost line.
The scenario
High-volume external crews. Mixed providers. SLA pressure. Slow audit of photos and reports.
What changed in practice
- Routing at the start of the shift: fewer unproductive miles.
- Presence with biometric proof when the contract requires it (no shared password).
- AI vision capture at critical installation and maintenance points.
- Exception-based tower: only the deviation rises for human release.
Results observed in operations of this profile
Lan Solver public reference numbers in telecom include more than 70% reduction in preventive maintenance time in documented contexts, and meaningful fleet savings when routing and first-visit closeout improve together.
The learning point is not the isolated percentage. It is the chain: right route → right person → readable evidence → fewer returns.
How to replicate in 30 days
- Pick 1 work order type with high rework.
- Rewrite the checklist with 2 to 3 evidence gates.
- Train 5 to 10 key technicians.
- Measure: reopen rate, time to release, % inconclusive.
POC with key technicians
We structure a controlled proof with 5 to 10 technicians from your operation.